Looking for Click Production Support Lead having a domain knowledge on clickSoftware
Good service management and production support experience.
Hyper responsive, drive issues to closure and good communicator
Incident Management, Service Requests, Issue resolution, Monitoring
Excellent communicator and be able to effectively collaborate with cross-functional teams
Well versed with the implementation of ClickSoftware suite of products viz. Click Schedule, Clickmobile version 8.3.
Well versed with RDBMS like SQL server and Oracle.
Should be well versed with ClickSoftware product customizations using Microsoft technologies
Prepare Design Specification Document using Business Requirement Document (BRD). Manage, Analyze and convert business requirement into functional specifications.
Should have Requirement Gathering/Analysis skills using workshops, Interviews, audio recording, customer interaction techniques with business users, stakeholders and Subject Matter Experts.
Should have experience in all phases of a life cycle implementation, gap analysis, prototypes, testing, go-live and user training.
Should be able to integrate with ERP / CRM systems via various middleware options.
Provide technical guidance or support for the development or troubleshooting of ClickSoftware system.
